Warmth, by design
We believe a home should feel as good as it looks. Every piece is chosen for quality, comfort, and lasting warmth.
Free shipping
on all orders
Premium quality
products built to last
Curated products
selected with care
Easy returns
within 30 days of delivery
Discover our Lights
Shop by Room
"A home isn't finished by what's in it, but by how it feels. We choose pieces that bring warmth, calm, and a little more life into yours."
We believe a home should feel slower, warmer, and entirely your own. Every piece we choose is meant to be lived in, not just looked at.
Who we are
Maudestry is a home and decor brand built around one idea: a home should feel as good as it looks. We choose every piece — lighting, decor, furniture — for warmth, quality, and the kind of design that holds up to daily life, not just a photograph.
FAQs
We’re here to help you have the best possible shopping experience. If you can’t find what you’re looking for, please reach out to us at
General information
Shipping & Delivery
1. What’s your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your order, you can contact us within 30 days of receiving your item, and we’ll guide you through the return process.
To be eligible for a return, the item should be unused, in its original condition, and returned with its original packaging where possible. For full details, see our return policy page
2. Do you offer any guarantees on your products?
Yes, every purchase is covered by our 30-Day Satisfaction Guarantee.
If you’re not fully satisfied, contact us within 30 days of delivery for a refund or replacement. Learn more in our Return & Refund Policy
3. How can I contact customer support?
You can reach us anytime at:
Email: support@maudestry.com
Phone: +1 787 467 321
Our team responds within 24 business hours.
Support hours:
Monday–Friday 9 AM–5 PM (CET)
Saturday–Sunday 11 AM–3 PM (CET)
4. What if I receive a defective or damaged product?
Please contact us within 48 hours of delivery at support@maudestry.com with a brief description and photos of the issue.We’ll review your case promptly and arrange either a replacement or refund, per our Return & Refund Policy.
5. Can I cancel my order after it’s placed?
Yes, you can cancel your order before it ships.
Once your order has been shipped, it cannot be canceled, but you can return it after delivery by following our return procedure.
Email support@maudestry.com for assistance.
6. Do you have a physical store location?
Not yet, Maudestry is an online-only store, allowing us to keep prices fair and offer nationwide shipping.
1. How long does shipping take?
Our estimated delivery times are:
- Processing time: 1–2 business days (Monday – Friday)
- Transit time: 6–12 business days (Monday – Friday)
- Estimated total delivery time: 7–14 business days, depending on your location.
All orders include tracking. You’ll receive an email with tracking details once your order ships.
For more details, visit our Shipping Policy
2. Where do you ship from?
Maudestry is a Portuguese based online store located in Cascais. However, our products are fulfilled and shipped through international logistics partners and warehouses.
Because orders are fulfilled internationally, the shipping origin may differ from our business address listed on our website. Our Cascais address is our business contact address and is not the location from which orders are shipped.
Your order may be fulfilled and shipped from an international warehouse or fulfillment center.
3. Do you ship internationally?
At the moment, we mainly serve customers in the USA and UK. We’re looking forward to expanding into more regions soon as we continue to grow.
4. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States, United Kingdom, and Australia.
See our Shipping Policy for more information.
5. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email.
You can also use the “Track Order” page on our website to view your shipment status in real time.