At Maudestry, every transaction is handled with security and transparency in mind. These Billing Terms & Conditions outline how payments are processed when you shop with us.
1. Accepted Payment Methods
We accept the following secure payment options:
- Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Bank Transfers (for bulk or wholesale orders — contact us for details)
2. Payment Processing
- Payment must be completed at the time of purchase
- Orders are not processed or shipped until full payment has been received and confirmed
- If a payment is declined or fails, the order will not be confirmed and you will be notified by email
3. Pricing & Currency
- Prices are displayed and charged in the currency of your shipping destination (USD for US orders, GBP for UK orders, AUD for Australian orders)
- Currency is automatically adjusted at checkout based on your selected shipping country
- All prices are subject to change without prior notice
- Promotional discounts cannot be applied retroactively to previous purchases
4. Secure Payment Processing
Your security is our priority. All transactions are processed through SSL-encrypted, PCI DSS–compliant payment gateways. Maudestry does not store your credit card or payment details on our servers.
5. Refunds & Chargebacks
- Refunds are handled in accordance with our Refund & Return Policy
- Refunds are issued to the original payment method
- If you encounter a payment issue, please contact us at support@maudestry.com before initiating a chargeback — we will resolve the matter promptly
- Unauthorised or fraudulent chargebacks will be disputed and investigated
6. Fraud Prevention
To protect our customers and our business, Maudestry reserves the right to:
- Cancel or hold any order suspected of fraudulent activity or unauthorised payment use
- Request additional identity verification for high-value transactions or suspicious orders
7. Contact Information
Store Name: Maudestry
Address: Rua Manuel de Almeida 53, 2750-279, Cascais, Portugal
Email: support@maudestry.com
Phone: +351 787 467 321
Customer Service Hours:
Monday–Friday 9:00 AM–5:00 PM (CET)
Saturday–Sunday 11:00 AM–3:00 PM (CET)
We respond within 24 business hours on working days.