At Maudestry, we make every effort to ensure your payment experience is smooth, secure, and transparent.
1. Accepted Payment Methods
We accept the following payment options at checkout:
- Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Bank Transfers (bulk and wholesale orders only — contact us before ordering)
2. When Payment Is Taken
Payment is collected in full at the time of purchase. Your order will not be confirmed or dispatched until payment has cleared. If your payment is declined, you will be notified by email and your order will not proceed.
3. Currencies
Prices and charges are presented in the currency of your delivery destination:
- United States: USD ($)
- United Kingdom: GBP (£)
- Australia: AUD ($)
Currency adjusts automatically at checkout based on your selected shipping country.
4. Security
All transactions are processed through SSL-encrypted, PCI DSS–compliant payment gateways. We do not store your card or payment details on our servers. Your financial data is handled entirely by our certified payment processors.
5. Pricing
Prices displayed on maudestry.com are subject to change without notice. Promotional prices and discount codes apply only to qualifying orders placed during the relevant promotion period and cannot be applied retroactively.
6. Refunds
Refunds are governed by our Refund & Return Policy. All refunds are issued to the original payment method. If you experience a billing issue, contact us at support@maudestry.com before initiating a dispute or chargeback — we will resolve the matter promptly.
7. Fraud Prevention
Maudestry reserves the right to cancel or place a hold on any order that we suspect involves fraudulent activity or unauthorised use of payment credentials. Additional verification may be requested for high-value orders. These measures exist to protect all customers.
8. Contact Information
Store Name: Maudestry
Address: Rua Manuel de Almeida 53, 2750-279, Cascais, Portugal
Email: support@maudestry.com
Phone: +351 787 467 321
Customer Service Hours:
Monday–Friday 9:00 AM–5:00 PM (CET)
Saturday–Sunday 11:00 AM–3:00 PM (CET)
We respond within 24 business hours on working days.